Shipping & Returns

At **Kerala Crown**, we deliver our fresh, native Kerala spice harvests directly from our packaging center to homes, kitchens, and retail stores worldwide. Below is our shipping and delivery policy.

1. Delivery Zones & Times

We process and ship all orders with full courier tracking to ensure maximum freshness:

• **India (Domestic)**: 2 to 4 Business Days via express couriers.
• **Ireland & UK**: 3 to 5 Business Days via tracked air courier.
• **Continental Europe**: 4 to 7 Business Days.
• **United States & Canada**: 5 to 8 Business Days.
• **Australia & Asia**: 7 to 10 Business Days.

2. Customs & Duty Coverage

For international shipments, we ship on a **DDP (Delivered Duty Paid)** basis where possible. Any local import clearances or value-added taxes are prepaid and covered by us. You will not face any surprise delivery fees.

3. Returns & Replacements

Because spices are food products, we cannot accept returns on opened zip pouches due to sanitary safety regulations. However, if a package is damaged during transit or if there is any issue with your order, please contact hello@keralacrown.com within **48 hours of delivery** with photographic evidence, and we will dispatch a replacement immediately.

4. Support & Custom Orders

If you have any questions regarding your shipment status, custom delivery requests, or bulk purchases for your culinary business, feel free to reach out to us at hello@keralacrown.com.